Tata Motors Service Center Crashes Customer's Altroz During Unauthorized Joyride: Threatens Him [Video]

Many times, automotive service centre employees take customer vehicles for joyrides. Now, generally, nothing happens to the vehicles. But sometimes these dealership employees crash the vehicle. Now, in such cases, it becomes the responsibility of the dealership to take care of the car at their own expense and also compensate the owner for their mistake. However, recently, a Tata Altroz owner shared his pain on the internet where he states that he is misguided, threatened, and harassed by the Tata Motors authorised service centre.

Tata Motors service centre harasses customer after crashing his car

This entire incident has been shared on X by Raaahul on their page. In this thread of tweets, the owner has shared each and every detail of the incident which took place. He highlighted that this vehicle was crashed by a Tata Motors service centre staff and then was being covered by the service centre to avoid paying for the damages. The owner has stated that he feels cheated and has been threatened by the Tata Motors service centre.

What happened?

As per the post, it all started on March 3 this year, when he dropped off his six-month-old Tata Altroz to the Wasan Motors, an authorised service centre of Tata Motors located in Kandivali, West, Mumbai, Maharashtra. Following this, the owner stated that nothing happened for three days. However, on March 6, he found that his vehicle had been crashed by a service centre staff during an unauthorised joyride.

In his post, the owner stated that he was not informed by the service centre. He had to find it himself, and at the time he was given the reason that his vehicle's steering wheel locked during the drive and that caused the vehicle to collide into a divider. After this, on March 7, the owner visited the service centre, where he met Kishan Jamble, who admitted to a “minor accident” due to steering lock.

During this visit, the owner stated that Jamble continuously downplayed the entire situation despite the vehicle crashing very seriously and its airbags getting deployed. He also very casually stated that the engine has been broken as well. The owner added that Jamble claimed that there was a “small hit on impact sensor” which deployed the airbags.

What did the owner say?

Soon after hearing what actually happened with this car, the owner stated that he will not be accepting the damaged car. Also, he demanded that the service centre should offer him compensation for the damages. However, his request was rejected immediately and he was given only two options.

The first option was that he should claim the damage on his insurance and will only be offered a standard warranty after the repair work gets done. And the other option which he was provided was that he can sell his car in the damaged condition to the Wasan Motors valuator for an extremely cheap price, which the owner highlighted was “peanuts.”

Dealership's arrogance

Following this, when the owner rejected both of these options and threatened to file a complaint against Wasan Motors, he was told by Jamble that going the legal way will not bear any fruit. He arrogantly even added, “This isn’t our first case. The law will favor us. The car will rot.” The owner also stated that the service falsely claimed that a Panchanama was done and no injuries occurred.

After this, on March 8, the owner of the Tata Altroz called Tata Motors customer care and they acknowledged that the fault lies with Wasan Motors and he was directed to Trushar Shah, Wasan Motors service head. However, the same unsatisfactory resolutions were offered to him.

What happened next was, after getting frustrated, the owner submitted his insurance documents and requested complete transparency during the claim process. In the meantime, he also sent a detailed email to Tata Motors narrating everything. However, he only received an automated response.

Lies and threats

Following this, the owner in the post highlighted that he had been continuously calling Wasan Motors and was trying to connect with Jamble. He was requesting him to submit the Panchanama report, documents submitted to insurance, and the diagnosis report. However, he found out that no Panchanama was done.

Also, there was no written proof of the accident. Additionally, FIR was not filed and the whole accident was termed a “personal matter.” He also found out that the driver was seriously injured, contrary to the initial lies he was told by the service centre staff.

The owner of the car then stated that finally, on March 20, Kishan Jamble responded and sent him the claim form & repair estimate. He added that the report stated that the accident was caused due to driver misjudgment. Also, the speed was reduced in the story from 65+ kmph to 50–60 kmph.

As for the repair estimate, the owner was given an estimate of Rs 8.3 lakh, which included a new engine. He added that the Wasan Motors’ name was also missing from the claim form. The owner has stated that there has been no transparency, deliberate delays, and no replies to emails from Wasan Motors.

Final verdict

At last, the owner was finally connected with Pankaj Tilve, a Tata Motors employee who looks after Service Center Care. However, he also sided with Wasan Motors and stated that it was driver negligence, not the company’s fault. He added that legal action would be fruitless and the court would side with the service centre. The owner then asked for this in writing, but Pankaj disappeared after this request.

So, at the moment, the owner has asked Wasan Motors to stop all the work on his car. He added that he is being manipulated to hide the truth from the insurance company, which could lead to legal liabilities. So now, what exactly is the situation as of today has not been revealed.